Frequently Asked Questions
Can't find an answer? Feel free to contact us.
Booking & Payment
Q: How do I book a guided journey?
A: Choose a journey, tap "Book now," fill in your contact details, and complete payment. We support credit cards and LINE Pay.
Q: How soon do I get confirmation after paying?
A: Once payment succeeds, the system instantly sends a confirmation email. Your guide will usually reach out within 24 hours to confirm the details.
Q: Can I hold a journey and pay later?
A: For now, a booking is only confirmed once payment is complete. We suggest finalizing your order after your departure time is set, so you don’t miss out if spots fill up.
Refunds & Cancellations
Q: What is the refund policy?
A: Cancel 168 hours or more before departure for a full refund; cancel more than 72 but less than 168 hours before for a 70% refund. Cancellations within 72 hours of departure are, as a rule, non-refundable. For force majeure or organizer cancellations, travelers may choose a full refund or one free reschedule. Refund processing fees are absorbed by the platform — travelers pay nothing extra.
Q: What if the guide cancels the journey?
A: If a cancellation is due to the guide or the platform, you receive a full refund, and we help you rearrange or recommend an alternative journey.
Q: Can I cancel due to bad weather?
A: If weather conditions threaten safety, the guide may cancel and issue a full refund. Please confirm the weather with your guide before departure.
About the Guides
Q: Are all guides verified?
A: Every guide must pass real-name KYC identity verification and platform review, confirming their guiding credentials and background.
Q: Can I request a guide language?
A: Each guide’s page lists their service languages. Today most guides offer service in Traditional Chinese, and some can guide in English.
Q: How do I review a guide?
A: After the activity ends, you’ll receive a review invitation. We encourage travelers to share honest experiences to help others make better choices.
Other
Q: Can I book a private group (company or family)?
A: Absolutely! Reach out via the "Contact Us" page or contact a guide directly, and we’ll tailor a private-group journey for you.
Q: What if something happens during the journey?
A: If there’s an emergency on the day, contact your guide directly. The platform emergency hotline also responds within 30 minutes.
Q: How do I apply to become a guide?
A: Head to the "Become a Guide" page and fill out the application form. Once approved, you can list your journeys.